Service Error Messages
FTGate categorises all its service error messages by using a reference code at the end of the error line. This code can be used to determine the exact cause of the error message. This section describes those error messages.
Code |
Message |
Notes |
ID |
#1.00 |
Mailbox Disabled (#1.00) |
mailbox is disabled in mailbox or privileges |
ERR_MAILBOX_DISABLED |
#1.01 |
Mailbox Disabled (#1.01) |
mailbox is a spamtrap |
ERR_MAILBOX_SPAMTRAP |
#1.02 |
Allocated mailbox storage exceeded (#1.02) |
quota error |
ERR_MAILBOX_QUOTA |
#1.03 |
Out of disk space (#1.03) |
|
ERR_MAILBOX_FREESPACE |
#1.04 |
Too many connections from your address (#1.04) 451 4.5.1 [%s] Max concurrent sessions (#1.04) -ERR Too many connections from your address (#1.04) |
|
ERR_MAX_CONCURRENT ERR_SMTP_REJECT_CONCURRENT ERR_POP_CONCURRENT |
#2.01 |
(#2.01) |
address has been temp blacklisted |
ERR_SECPOL_NO_ACCESS |
#2.02 |
(#2.02) |
address has either BL or no PA |
ERR_SECPOL_BLACK |
#2.03 |
(#2.03) |
RBL hit |
ERR_SECPOL_RBL |
#3.01 |
220 %s (#3.01) |
|
ERR_SMTP_SYSTEM_HELLO |
#3.02 |
250 2.5.0 Sender <%s> Accepted (#3.02) |
|
ERR_SMTP_SENDEROK |
#3.03 |
235 2.3.5 Auth OK (#3.03) |
|
ERR_SMTP_AUTHOK |
#3.04 |
250 2.5.0 Recipient OK (#3.04) |
|
ERR_SMTP_RCPTOK |
#3.05 |
250 2.5.0 Ok Message queued (#3.05) |
|
ERR_SMTP_MESSAGEOK |
#3.06 |
220 2.2.0 ready for TLS (#3.06) |
|
ERR_SMTP_TLSOK |
#3.07 |
250 2.5.0 Ok (#3.07) |
|
ERR_SMTP_OK |
#3.08 |
221 2.2.1 Service closing transmission channel (#3.08) |
|
ERR_SMTP_CLOSING |
#3.09 |
250 2.5.0 Mail queue started (#3.09) |
|
ERR_SMTP_QUEUESTARTED |
#3.10 |
354 3.5.4 Start mail input; end with <CRLF>.<CRLF> (#3.10) |
Authentication continue response |
ERR_SMTP_DATASTART |
#3.11 |
334 |
|
ERR_SMTP_334 |
#3.12 |
451 4.9.9 %s Invalid EHLO (#3.12) |
|
ERR_SMTP_TARPIT |
#3.13 |
451 4.2.1 %s mailbox disabled (#3.13) |
|
ERR_SMTP_MAILBOX_DISABLED |
#3.14 |
451 4.2.2 %s mailbox full (#3.14) |
|
ERR_SMTP_MAILBOX_FULL |
#3.15 |
451 4.2.2 %s mailbox access error (#3.15) |
|
ERR_SMTP_MAILBOX_TOAST |
#3.16 |
451 4.3.1 mail system is full (#3.16) |
|
ERR_SMTP_SYSTEM_LENGTH |
#3.17 |
451 4.3.5 system configuration error (#3.17) |
|
ERR_SMTP_SYSTEM_CONFIGERR |
#3.19 |
450 4.7.1 Server busy please try again later. See http://tinyurl.com/39pwkl (#3.19) |
|
ERR_SMTP_GLFAILDATA |
#3.20 |
450 4.7.1 Server busy please try again later. See http://tinyurl.com/39pwkl (#3.20) |
|
ERR_SMTP_GLFAILRCP |
#3.21 |
450 4.7.1 Please authenticate and try again (#3.21) |
See:Managing Services and Security Policies/Options;Anti-Spoofing |
ERR_SMTP_SPOOF |
#3.22 |
450 4.3.5 System error, please try again (#3.22) |
|
ERR_SMTP_HARDERROR |
#4.21 |
500 5.5.1 Syntax Error (#4.21) |
|
ERR_SMTP_SYNTAX |
#4.22 |
500 5.5.1 Syntax Error (%s) (#4.22) |
|
ERR_SMTP_SYNTAX2 |
#4.23 |
500 5.5.1 Bad command (#4.23) |
|
ERR_SMTP_SYNTAX3 |
#4.24 |
500 5.0.0 Domain Not Found (#4.24) |
|
ERR_SMTP_DOMAINNOTFOUND |
#4.25 |
550 5.1.1 %s bad destination mailbox address (#4.25) |
|
ERR_SMTP_ADDRESS_BAD |
#4.26 |
550 5.1.1 %s invalid mailbox address (#4.26) |
|
ERR_SMTP_ADDRESS_INVALID |
#4.27 |
550 5.1.2 %s invalid domain (#4.27) |
|
ERR_SMTP_ADDRESS_DOAMIN |
#4.28 |
550 5.1.1 %s unknown mailbox (#4.28) |
|
ERR_SMTP_ADDRESS_UNKNOWN |
#4.29 |
550 5.1.1 %s unknown mailbox. You are so booted (#4.29) |
|
ERR_SMTP_ADDRESS_UNKNOWN2 |
#4.30 |
550 5.1.3 %s bad address syntax (#4.30) |
|
ERR_SMTP_ADDRESS_SYNTAX |
#4.31 |
550 5.1.4 ambiguous address (#4.31) |
|
ERR_SMTP_ADDRESS_AMBIGUOUS |
#4.32 |
500 5.0.0 sequence error (#4.32) |
|
ERR_SMTP_ADDRESS_SEQUENCE |
#4.33 |
516 2.1.6 %s moved (#4.33) |
|
ERR_SMTP_ADDRESS_MOVED |
#4.34 |
550 5.1.7 %s bad sender’s address (#4.34) |
|
ERR_SMTP_ADDRESS_SENDER |
#4.35 |
550 5.0.0 Sorry too many recipients (#4.35) |
|
ERR_SMTP_ADDRESS_RCPTCOUNT |
#4.36 |
550 5.1.8 %s sender’s domain does not exist (#4.36) |
|
ERR_SMTP_ADDRESS_SENDERSPOOF |
#4.37 |
502 5.5.2 Syntax Error (#4.37) |
|
ERR_SMTP_ARGUMANT |
#4.38 |
553 5.5.3 too many recipients (#4.38) |
|
ERR_SMTP_RCPTCOUNT |
#4.39 |
550 5.2.3 message size exceeds administrative limit (#4.39) |
|
ERR_SMTP_MESSAGE_LENGTH |
#4.40 |
554 5.6.0 Malformed message header, require FROM:, TO:, DATE:, SUBJECT: (#4.40) |
|
ERR_SMTP_MESSAGE_HEADER |
#4.41 |
560 5.6.0 Prohibited Message Content (#4.41) |
|
ERR_SMTP_MESSAGE_CONTENT |
#4.42 |
560 5.6.0 %s (#4.42) |
|
ERR_SMTP_MESSAGE_OTHER |
#4.43 |
560 5.6.0 Message body not found (#4.43) |
|
ERR_SMTP_MESSAGE_BODY |
#4.44 |
500 5.0.0 [%s] DNS Blackhole Rejection (#4.44) |
|
ERR_SMTP_REJECT_RBL |
#4.45 |
500 5.0.0 [%s] IP rejected (#4.45) |
|
ERR_SMTP_REJECT_IP |
#4.46 |
500 5.0.0 [%s] PTR record is blank – reverse DNS lookup failed (#4.46) |
|
ERR_SMTP_REJECT_PTR |
#4.47 |
500 5.0.0 Sequence Error – zombie terminated (#4.47) |
|
ERR_SMTP_SYSTEM_ZOMBIE |
#4.48 |
530 5.3.0 Must issue STARTTLS first (#4.48) |
|
ERR_SMTP_TLSREQUIRED |
#4.49 |
550 5.1.8 Sender must be hosted on this server (#4.49): |
|
ERR_SMTP_ONLYHOSTED |
#4.50 |
535 5.3.5 Auth Failed (#4.50) |
|
ERR_SMTP_AUTHFAILED |
#4.51 |
503 5.0.3 Already Authorised (#4.51) |
|
ERR_SMTP_AUTHFAILED2 |
#4.52 |
535 5.3.5 Unrecognised response (#4.52) |
|
ERR_SMTP_AUTHWTF |
#4.53 |
504 5.0.4 Unrecognised Authentication type (#4.53)” |
|
ERR_SMTP_BADAUTH |
#4.54 |
530 5.3.0 Authentication required (#4.54) |
|
ERR_SMTP_AUTHREQUIRED |
#4.55 |
560 5.6.0 Too many addresses in header (#4.55) |
|
ERR_SMTP_BULKFAILED |
#4.56 |
560 5.6.0 Too many hops (#4.56) |
|
ERR_SMTP_HOPSFAILED |
#4.57 |
500 5.0.0 Channel already secure (#4.57) |
|
ERR_SMTP_SECUREFAILED |
#4.58 |
500 5.0.0 Cannot switch to secure channel (#4.58) |
|
ERR_SMTP_SECUREFAILED2 |
#4.59 |
560 5.6.0 %s (#4.59) |
|
ERR_SMTP_SPFFAIL |
#4.60 |
550 5.5.0 Sender rejected (#4.60) |
|
ERR_SMTP_SENDERBLACKLISTED |
#4.61 |
550 5.5.0 The address %s does not match your authenticated address (#4.61) |
|
ERR_SMTP_AUTHMISMATCH |
#4.62 |
550 5.5.0 Sender domain could not be confirmed (#4.62) |
|
ERR_SMTP_SENDERDOMAIN |
#4.63 |
550 5.5.0 Relaying Denied <%s> (#4.63) |
|
ERR_SMTP_RELAYFAIL |
#4.64 |
550 5.5.0 Relaying Denied <%s> Again – go away (#4.64) |
|
ERR_SMTP_RELAYFAIL2 |
#4.65 |
550 5.5.0 Access Denied <%s> (%s) (#4.65) |
|
ERR_SMTP_ACCESSDENIED |
#4.66 |
550 5.5.0 Access Denied (#4.66) |
|
ERR_SMTP_ACCESSDENIED2 |
#4.67 |
550 5.5.0 No Route Found (#4.67) |
|
ERR_SMTP_GLACCESSDENIED |
#4.68 |
550 5.5.0 String does not match anything (#4.68) |
|
ERR_SMTP_NOMATCH |
#4.69 |
550 5.5.0 No Members (#4.69) |
|
ERR_SMTP_NOMEMBERS |
#5.00 |
-ERR Mailbox Access Error (#5.00) |
mailbox is broken |
ERR_POP_ACCESS |
#5.01 |
-ERR Access Denied (#5.01) |
mailbox has no pop3 privileges |
ERR_POP_ACCESSDENIED |
#5.02 |
-ERR Syntax Error (#5.02) |
|
ERR_POP_SYNTAX |
#5.03 |
-ERR TLS Required (#5.03) |
|
ERR_POP_TLS |
#5.04 |
-ERR Plain text login disabled, use APOP or TLS (#5.04) |
|
ERR_POP_SECUREAUTH |
#5.05 |
-ERR <%s> Mailbox Disabled (#5.05) |
|
ERR_POP_DISABLED |
#5.06 |
-ERR Login Error (#5.06) |
|
ERR_POP_LOGIN |
#5.07 |
-ERR <%s> Mailbox Locked (#5.07) |
|
ERR_POP_LOCKED |
#5.08 |
-ERR Login Error (#5.08) |
|
ERR_POP_LOGIN2 |
#5.09 |
-ERR Login Error (#5.09) |
bad password |
ERR_POP_LOGIN3 |
#5.10 |
-ERR invalid message number (#5.10) |
|
ERR_POP_MESSAGENUM |
#5.11 |
-ERR message deleted (#5.11) |
|
ERR_POP_DELETED |
#5.12 |
-ERR message unavailable (#5.12) |
|
ERR_POP_MESSAGEFAILURE |
#5.13 |
-ERR no such message , only n message in mailbox (#5.13) |
|
ERR_POP_MESSAGECOUNT |