Service Error Messages

FTGate categorises all its service error messages by using a reference code at the end of the error line. This code can be used to determine the exact cause of the error message. This section describes those error messages.

Code

Message

Notes

ID

#1.00

Mailbox Disabled (#1.00)

mailbox is disabled in mailbox or privileges

ERR_MAILBOX_DISABLED

#1.01

Mailbox Disabled (#1.01)

mailbox is a spamtrap

ERR_MAILBOX_SPAMTRAP

#1.02

Allocated mailbox storage exceeded (#1.02)

quota error

ERR_MAILBOX_QUOTA

#1.03

Out of disk space (#1.03)

 

ERR_MAILBOX_FREESPACE

#1.04

Too many connections from your address (#1.04)

451 4.5.1 [%s] Max concurrent sessions (#1.04)

-ERR Too many connections from your address (#1.04)

 

ERR_MAX_CONCURRENT

ERR_SMTP_REJECT_CONCURRENT

ERR_POP_CONCURRENT

#2.01

(#2.01)

address has been temp blacklisted

ERR_SECPOL_NO_ACCESS

#2.02

(#2.02)

address has either BL or no PA

ERR_SECPOL_BLACK

#2.03

(#2.03)

RBL hit

ERR_SECPOL_RBL

#3.01

220 %s (#3.01)

 

ERR_SMTP_SYSTEM_HELLO

#3.02

250 2.5.0 Sender <%s> Accepted (#3.02)

 

ERR_SMTP_SENDEROK

#3.03

235 2.3.5 Auth OK (#3.03)

 

ERR_SMTP_AUTHOK

#3.04

250 2.5.0 Recipient OK (#3.04)

 

ERR_SMTP_RCPTOK

#3.05

250 2.5.0 Ok Message queued (#3.05)

 

ERR_SMTP_MESSAGEOK

#3.06

220 2.2.0 ready for TLS (#3.06)

 

ERR_SMTP_TLSOK

#3.07

250 2.5.0 Ok (#3.07)

 

 ERR_SMTP_OK

#3.08

221 2.2.1 Service closing transmission channel (#3.08)

 

ERR_SMTP_CLOSING

#3.09

250 2.5.0 Mail queue started (#3.09)

 

ERR_SMTP_QUEUESTARTED

#3.10

354 3.5.4 Start mail input; end with <CRLF>.<CRLF> (#3.10)

Authentication continue response

ERR_SMTP_DATASTART

#3.11

334

 

ERR_SMTP_334

#3.12

451 4.9.9 %s Invalid EHLO (#3.12)

 

ERR_SMTP_TARPIT

#3.13

451 4.2.1 %s mailbox disabled (#3.13)

 

ERR_SMTP_MAILBOX_DISABLED

#3.14

451 4.2.2 %s mailbox full (#3.14)

 

ERR_SMTP_MAILBOX_FULL

#3.15

451 4.2.2 %s mailbox access error (#3.15)

 

ERR_SMTP_MAILBOX_TOAST

#3.16

451 4.3.1 mail system is full (#3.16)

 

ERR_SMTP_SYSTEM_LENGTH

#3.17

451 4.3.5 system configuration error (#3.17)

 

ERR_SMTP_SYSTEM_CONFIGERR

#3.19

450 4.7.1 Server busy please try again later. See http://tinyurl.com/39pwkl (#3.19)

 

ERR_SMTP_GLFAILDATA

#3.20

450 4.7.1 Server busy please try again later. See http://tinyurl.com/39pwkl (#3.20)

 

ERR_SMTP_GLFAILRCP

#3.21

450 4.7.1 Please authenticate and try again (#3.21)

See:Managing Services and Security Policies/Options;Anti-Spoofing

ERR_SMTP_SPOOF

#3.22

450 4.3.5 System error, please try again (#3.22)

 

ERR_SMTP_HARDERROR

#4.21

500 5.5.1 Syntax Error  (#4.21)

 

ERR_SMTP_SYNTAX

#4.22

500 5.5.1 Syntax Error (%s) (#4.22)

 

ERR_SMTP_SYNTAX2

#4.23

500 5.5.1 Bad command (#4.23)

 

ERR_SMTP_SYNTAX3

#4.24

500 5.0.0 Domain Not Found (#4.24)

 

ERR_SMTP_DOMAINNOTFOUND

#4.25

550 5.1.1 %s bad destination mailbox address (#4.25)

 

ERR_SMTP_ADDRESS_BAD

#4.26

550 5.1.1 %s invalid mailbox address (#4.26)

 

ERR_SMTP_ADDRESS_INVALID

#4.27

550 5.1.2 %s invalid domain (#4.27)

 

ERR_SMTP_ADDRESS_DOAMIN

#4.28

550 5.1.1 %s unknown mailbox (#4.28)

 

ERR_SMTP_ADDRESS_UNKNOWN

#4.29

550 5.1.1 %s unknown mailbox. You are so booted (#4.29)

 

ERR_SMTP_ADDRESS_UNKNOWN2

#4.30

550 5.1.3 %s bad address syntax (#4.30)

 

ERR_SMTP_ADDRESS_SYNTAX

#4.31

550 5.1.4 ambiguous address (#4.31)

 

ERR_SMTP_ADDRESS_AMBIGUOUS

#4.32

500 5.0.0 sequence error (#4.32)

 

ERR_SMTP_ADDRESS_SEQUENCE

#4.33

516 2.1.6 %s moved (#4.33)

 

ERR_SMTP_ADDRESS_MOVED

#4.34

550 5.1.7 %s bad sender’s address (#4.34)

 

ERR_SMTP_ADDRESS_SENDER

#4.35

550 5.0.0 Sorry too many recipients (#4.35)

 

ERR_SMTP_ADDRESS_RCPTCOUNT

#4.36

550 5.1.8 %s sender’s domain does not exist (#4.36)

 

ERR_SMTP_ADDRESS_SENDERSPOOF

#4.37

502 5.5.2 Syntax Error (#4.37)

 

ERR_SMTP_ARGUMANT

#4.38

553 5.5.3 too many recipients (#4.38)

 

ERR_SMTP_RCPTCOUNT

#4.39

550 5.2.3 message size exceeds administrative limit (#4.39)

 

ERR_SMTP_MESSAGE_LENGTH

#4.40

554 5.6.0 Malformed message header, require FROM:, TO:, DATE:, SUBJECT:  (#4.40)

 

ERR_SMTP_MESSAGE_HEADER

#4.41

560 5.6.0 Prohibited Message Content (#4.41)

 

ERR_SMTP_MESSAGE_CONTENT

#4.42

560 5.6.0 %s (#4.42)

 

ERR_SMTP_MESSAGE_OTHER

#4.43

560 5.6.0 Message body not found (#4.43)

 

ERR_SMTP_MESSAGE_BODY

#4.44

500 5.0.0 [%s] DNS Blackhole Rejection (#4.44)

 

ERR_SMTP_REJECT_RBL

#4.45

500 5.0.0 [%s] IP rejected (#4.45)

 

ERR_SMTP_REJECT_IP

#4.46

500 5.0.0 [%s] PTR record is blank – reverse DNS lookup failed (#4.46)

 

ERR_SMTP_REJECT_PTR

#4.47

500 5.0.0 Sequence Error – zombie terminated (#4.47)

 

ERR_SMTP_SYSTEM_ZOMBIE

#4.48

530 5.3.0 Must issue STARTTLS first (#4.48)

 

ERR_SMTP_TLSREQUIRED

#4.49

550 5.1.8 Sender must be hosted on this server  (#4.49):

 

ERR_SMTP_ONLYHOSTED

#4.50

535 5.3.5 Auth Failed (#4.50)

 

ERR_SMTP_AUTHFAILED

#4.51

503 5.0.3 Already Authorised (#4.51)

 

ERR_SMTP_AUTHFAILED2

#4.52

535 5.3.5 Unrecognised response (#4.52)

 

ERR_SMTP_AUTHWTF

#4.53

504 5.0.4 Unrecognised Authentication type (#4.53)”

 

ERR_SMTP_BADAUTH

#4.54

530 5.3.0 Authentication required (#4.54)

 

ERR_SMTP_AUTHREQUIRED

#4.55

560 5.6.0 Too many addresses in header (#4.55)

 

ERR_SMTP_BULKFAILED

#4.56

560 5.6.0 Too many hops (#4.56)

 

ERR_SMTP_HOPSFAILED

#4.57

500 5.0.0 Channel already secure (#4.57)

 

ERR_SMTP_SECUREFAILED

#4.58

500 5.0.0 Cannot switch to secure channel (#4.58)

 

ERR_SMTP_SECUREFAILED2

#4.59

560 5.6.0 %s  (#4.59)

 

ERR_SMTP_SPFFAIL

#4.60

550 5.5.0 Sender rejected (#4.60)

 

ERR_SMTP_SENDERBLACKLISTED

#4.61

550 5.5.0 The address %s does not match your authenticated address (#4.61)

 

ERR_SMTP_AUTHMISMATCH

#4.62

550 5.5.0 Sender domain could not be confirmed (#4.62)

 

ERR_SMTP_SENDERDOMAIN

#4.63

550 5.5.0 Relaying Denied <%s>  (#4.63)

 

ERR_SMTP_RELAYFAIL

#4.64

550 5.5.0 Relaying Denied <%s> Again – go away (#4.64)

 

ERR_SMTP_RELAYFAIL2

#4.65

550 5.5.0 Access Denied <%s> (%s) (#4.65)

 

ERR_SMTP_ACCESSDENIED

#4.66

550 5.5.0 Access Denied (#4.66)

 

ERR_SMTP_ACCESSDENIED2

#4.67

550 5.5.0 No Route Found (#4.67)

 

ERR_SMTP_GLACCESSDENIED

#4.68

550 5.5.0 String does not match anything (#4.68)

 

ERR_SMTP_NOMATCH

#4.69

550 5.5.0 No Members (#4.69)

 

ERR_SMTP_NOMEMBERS

#5.00

-ERR Mailbox Access Error (#5.00)

mailbox is broken

ERR_POP_ACCESS

#5.01

-ERR Access Denied (#5.01)

mailbox has no pop3 privileges

ERR_POP_ACCESSDENIED

#5.02

-ERR Syntax Error (#5.02)

 

ERR_POP_SYNTAX

#5.03

-ERR TLS Required (#5.03)

 

ERR_POP_TLS

#5.04

-ERR Plain text login disabled, use APOP or TLS (#5.04)

 

ERR_POP_SECUREAUTH

#5.05

-ERR <%s> Mailbox Disabled (#5.05)

 

ERR_POP_DISABLED

#5.06

-ERR Login Error (#5.06)

 

ERR_POP_LOGIN

#5.07

-ERR <%s> Mailbox Locked (#5.07)

 

ERR_POP_LOCKED

#5.08

-ERR Login Error (#5.08)

 

ERR_POP_LOGIN2

#5.09

-ERR Login Error (#5.09)

bad password

ERR_POP_LOGIN3

#5.10

-ERR invalid message number (#5.10)

 

ERR_POP_MESSAGENUM

#5.11

-ERR message deleted (#5.11)

 

ERR_POP_DELETED

#5.12

-ERR message unavailable (#5.12)

 

ERR_POP_MESSAGEFAILURE

#5.13

-ERR no such message , only n message in mailbox (#5.13)

 

ERR_POP_MESSAGECOUNT