Registering and Activating Licences

We strongly recommend that you use the auto-activation features of FTGate as this will ensure that your system can download software and anti-spam updates from our web site.

Auto-activation

In order to activate your new licence for the first time you should do the following:

  1. Login to WebAdmin
  2. Click Configuration
  3. Click Registration
  4. If you have not already done so, enter your registration key into the box provided and click add
  5. Now click the Auto-Activate button
  6. You are now presented with the activation page.
  7. If this is the first time you have activated an FTGate product then you should enter your email address and desired password for registration. If you have previously registered or activated an FTGate product you should use the existing details.
  8. You should enter a server name and location, for example “mail server” and “main office”. These are simply to act as a reference should you ever have more than one licence.
  9. Finally click the Activate now over the internet button
  10. The process should now be complete.

If you are unable to activate automatically this may be due to a firewall blocking access to our servers. In which case it is necessary to activate FTGate manually.

Manual-Activation

If you have previously registered an FTGate product then in order to activate Manually you must do the following.

  1. Log into WebAdmin
  2. Click Configuration
  3. Click Registration
  4. If you have not already done so, enter your registration key into the box provided and click add
  5. Note down the “Server serial number ” SSN
  6. Go to the FTGate Website and sign in
  7. Go to Manage Registered Licences
  8. Select the licence to activate
  9. Click the Activate Licence Button
  10. Enter the new server serial number, server name and server location
  11. Click activate
  12. Locate the licence in the refreshed list and double click
  13. Copy the licence key and activation code pair
  14. Go back to the WebAdmin/Configuration/Registration page
  15. Put the activation code into the add licence
  16. Click the green + Add button

Manual Registration and activation

If you have never previously registered an FTGate product and your FTGate server is unable to access our website for activation then you should do the following:

  1. Log into WebAdmin and go to the Configuration/Registration page
  2. If you have not already done so, enter your registration key into the box provided and click add
  3. Note down the “Server serial number” SSN
  4. Go to The FTGate Members Web Site and create a new account
  5. After signing into the members website click on Add Licence
  6. Enter the registration licence code (2 above) and add a description and location for your ease of reference
  7. Click Register server
  8. Complete the Manual Activation Procedure

Further Problems

These steps should allow full activation of our products. However, if you have any problems with activation, please contact FTGate support for further help.